Question 1

What is a segment credit?

Accepted Answer

One segment credit generates one video clip: either a Hook (3–5s), Body (5–10s), or CTA (3–5s). With 9 segments (3 of each type), you can mix and match 27 unique full-length video ads. Combining segments is always free.

Question 2

Which platforms are the videos optimized for?

Accepted Answer

Videos are optimized for TikTok, Meta (Facebook & Instagram Reels), and YouTube Shorts. All exports are 9:16 vertical format at up to 1080p.

Question 3

How long does it take to generate a video?

Accepted Answer

Most videos are generated in under 10 minutes. Complex batches may take slightly longer. You'll get an email notification when your video is ready.

Question 4

Can I write my own scripts?

Accepted Answer

Yes. All plans include AI-Written Scripts. Growth and Scale plans also include the Custom Script Editor: write or edit your own Hook, Body, and CTA copy before generation.

Question 5

Which stores are supported?

Accepted Answer

We support any public product URL, including Shopify, WooCommerce, BigCommerce, Amazon, and standalone product pages.

Question 6

Is there a free trial?

Accepted Answer

Brand import and AI persona creation are completely free - no credit card required. Import your brand, build your AI persona, and explore the platform before generating your first video.

Question 7

Can I cancel anytime?

Accepted Answer

Absolutely. There are no contracts or cancellation fees. You can cancel your subscription at any time from your account settings.

Question 8

Who owns the generated content?

Accepted Answer

You do. All videos generated on CineRads are yours to use commercially without restriction. We retain no rights to your content.

Question 9

Do you offer a refund?

Accepted Answer

Yes: if your first generation isn't what you expected, we offer a 7-day money-back guarantee. No questions asked.

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